Feel free to mix and match the questions or use them as an inspiration to build your surveys. Just make sure that your survey won’t take longer than 5 minutes and will ultimately benefit both you and your client experience.
Free Survey Questions for Client Satisfaction Evaluation
Composing survey questions for client satisfaction evaluation isn’t easy. You often have to structure your survey into blocks, as well as explain the scale, to avoid any possible misinterpretation. The questions should be easy to comprehend and precise. You should also pay extra attention to the consistency of the scale you use to ensure you can apply the results you received into practice.
For your convenience, ExpertBox has created a list of survey questions for client satisfaction evaluation that will help you estimate:
• how easy it is for your clients to use your services
• how clients perceive the value of your services
• how likely your clients are to recommend your services
You can easily use this template in your work, or reuse the questions when you create your unique survey.