General Terms and Conditions of Use
8 The Green STE A, Dover, Kent County, DE 19901, USA
Phone: + 1 302 56 50 146 , Email: [email protected] or [email protected] for the use of the Internet platform and IT solution ExpertBox.io.
As of 15 July 2020
Please read these terms carefully before accessing or using our services.
1.1. Subject matter of the General Terms and Conditions
The following General Terms and Conditions (hereinafter referred to as "GTC") contain the basic rules for the use of GO CONSULTED INC (hereinafter referred to as "GO CONSULTED"), which was founded in the USA and registered I8 The Green STE A, Dover, Kent County, DE 19901, USA , tax number EIN 84-432269, provided Internet platform ExpertBox.io (hereinafter "ExpertBox.").
The company Go Consulted operates the internet platform and IT solution ExpertBox which offers service Providers various technical functions that facilitate the handling of appointments and billing. For the purposes of these terms and conditions, "user" as an override is any person who uses Go Consulted services or offers services via ExpertBox. "Provider" means a private or business user (individual or legal entity) who offers a certain service on ExpertBox. "Customer" is a private or business user who uses offers through ExpertBox.
1.3. Validity of the GTC
For the use of the electronic payment system Stripe which are used for the settlement of all payment flows between the supplier and the customer as well as between the supplier and GoConsuled, the following Stripe conditions also apply: https://stripe.com/privacy
Although the terms used in this contract refer to individuals only in masculine form, they refer to women and men in the same way. Go Consulted points out that these Terms and Conditions apply to any use of ExpertBox's services.
1.4. Changes to the Terms and Conditions
Go Consulted reserves the right to make changes or additions to the Terms and Conditions at any time. The latest version is always valid at the time of use, which is published on the website at https://expertbox.io/terms-of-use-for-client and is available to users at any time
The user agrees to minor and reasonable changes to the terms and conditions - if these are objectively justified - too, in particular, the user agrees that the service offer, which was agreed upon conclusion of the contract, may change slightly. For minor changes Go Consulted does not undertake to inform the user.
However, if relevant changes are made, Go Consulted may make such changes with effect for the future if the user has been informed by email no later than 5 banking days prior to the coming into effect of the new terms and conditions. If a user does not agree to the changed terms and conditions, further use of ExpertBox is no longer possible and the user can delete his account. If the user uses the functions of ExpertBox nevertheless, the changed AGB apply as accepted.
1.5. Choice of law / jurisdiction
The contract and all derived reciprocal rights and obligations as well as claims between Go Consulted and users are subject to USA law. The exclusive place of jurisdiction for all disputes arising from this contractual relationship is the court of competent jurisdiction for the headquarters of Go Consulted. Regardless, Go Consulted is entitled to sue the user at their general venue.
1.6. Contract language
The contract language is English
1.7. Severability clause
The invalidity of individual provisions does not affect the validity of the remaining terms and conditions.
1.8. Assignment / Transfer
Users agree that Go Consulted may assign or transfer this agreement, in whole or in part, to subsidiaries, affiliates, purchasers of their shares, businesses or assets, or a legal successor. If the user does not agree with this, this item can be negotiated individually, whereby a contact with Go Consulted by the user under [email protected], [email protected] is required.
Go Consulted's primary service and content is the provision of an IT solution that enables customers to arrange and use third-party services. Since a service provided via ExpertBox is provided in direct relationship by the Provider, there are contracts for the respective service provision as well as rights, obligations and claims arising from a service provided exclusively between the Provider and the customer. Go Consulted acts merely as a Provider of technical assistance for appointment, messaging, videoconferencing, and payment. A successful use of a paid service via ExpertBoxis charged to customers (see point 6 - terms of payment).
Not scope of service is the assurance of the correctness or quality of the offerers and customers of ExpertBox. All information about published services and their Providers are provided by the Providers themselves and can not be reviewed by Go Consulted. Due to the transparency of the Provider profiles, the competencies according to the Provider's information are visible to the customer. Thus, the customer can judge the competence of the Providers on their own responsibility. Users acknowledge and agree that ExpertBox does not provide consulting services on its own and that all services published through ExpertBox are provided exclusively by independent third parties not employed by Go Consulted or a company affiliated with ExpertBox
This description is intended to clarify that discussions between customers and Providers are not part of the contract, and therefore in principle do not trigger any legal consequences for the contractual relationship. The Provider is in the context of the service the sole contractual partner of the customer. Go Consulted has no knowledge of the scope and content of the services provided through ExpertBox . Any claims for defective service or other violations must be made against the Provider himself.
The use of ExpertBox is only permitted to persons over the age of 18 who have full legal capacity. Furthermore, the use of ExpertBox individuals and legal entities for both private use and for commercial use is permitted.
3.1. Establishment of the user account
3.2. The use of services
The use of services of a Provider on ExpertBox may be liable to pay according to the Provider and requires for the execution of a payment other user information such as first and last name and address and credit card information of the customer, but not directly by Go Consulted, but by the financial services Provider Stripe(see point 6 Terms of payment / Fee). For any communication between the customer and the Provider, only the "profile name" specified during the registration will be displayed and the full name of the customer can be kept secret, if desired.
3.3. Completeness and timeliness of the data
Users are required to ensure that account information is always truthful, complete and up-to-date. Go Consulted points out that if the personal data is changed, the user is responsible for updating this data immediately. Should the user account data no longer be correct, complete and up-to-date; the payment method / payment data of the user is invalid or expired; or the information is incorrect, Go Consulted reserves the right to deny access to the functions of ExpertBox or terminate the contract with the user.
3.4. Obligations and rights of the user
The user is obliged to behave appropriately and in accordance with the terms and conditions and applicable laws. Go Consulted points out that users themselves are responsible for all activities on their account and therefore undertake to keep username and password safe at all times and to keep it strictly confidential. The use of the user account is limited to the registered person and the disclosure of credentials (email and password) to a third party is therefore strictly prohibited. Go Consulted also allows multiple logins - each user may register several times. The user undertakes to inform Go Consulted immediately in case of suspected misuse of the user account by third parties.
Go Consulted reserves the right to block or delete customer accounts if the user violates the terms and conditions, the applicable law or otherwise inappropriate or misrepresents. The user agrees to use the services for lawful purposes only, not to incur any harassment, annoyance or inconvenience in any way or to discontinue user content that is offensive, libelous, vulgar, violent, obscene, pornographic, unlawful or otherwise are offensive. Furthermore, he undertakes not to transmit any data that violates the rights of third parties (eg. personal rights, name rights, trademark rights, copyrights, etc.). Users have the option to notify users to Go Consulted ( [email protected] or [email protected] ) if they suspect that another user is violating any law or these Terms.
3.5. Confidentiality and safety
Video communication technology is offered on ExpertBox. Through the WebRTC industry standard and AWS infrastructure, the video conversation is encrypted, with the access by third parties proving to be inadmissible and technically impossible. This also applies when using a public hotspot. By creating an account on ExpertBox, the user agrees that the e-mail address provided by the user is used for all correspondence with the user as well as for sending legally relevant messages
By creating an account on ExpertBox, the user agrees that the email addressprovided by the user is used for all correspondence with the user as well as for sending legally relevant messages. Users may send communications to Go Consulted or ExpertBox by email to [email protected] or [email protected] or by mail to Go Consulted INC, 8 The Green STE A, Dover, Kent County, DE 19901, USA
Go Consulted points out that email addresses are never published by users and are never visible to other users. Any communication between the Provider and the customer is made via the communication channels provided via ExpertBox (video conference, Go Consulted messages), which can only trigger a message generated via Go Consulted or ExpertBox to the specified user email address.
The services offered via Go Consulted ExpertBox do not constitute a legally binding offer, but merely serve to present the Providers. After registration on ExperBoxExpertBoxa first contact with the respective service Provider or an appointment can already be made on the functions provided. The appointment is made by selecting a time widget.
The Provider and client receive mail with appointment details and activ link with consultation page, which includes live chat with messages history between Provider and client and 1-1 video conference room for providing appointment
4.2. Service costs / duration of the service
The service costs are optional and individually determined by the Provider and are expressly announced to the customer before concluding the service contract. The call can be canceled at any time, however, the Provider reserves the right to charge the costs for the entire, previously agreed call duration. All prices are, unless otherwise stated or "FREE Price", including VAT.
4.3. Video conference
After confirming the appointment, the service can be used at the agreed time widget via the provided video conferencing function. For this, both Provider and customer must be logged onGo ConsultedExpertBox, whereupon a Consultation page for starting the conversation automatically appears. By selecting the "Join meeting" button by the customer and the Provider, the video conference is started.
Go Consulted and thus the ExpertBox solution used a secured electronic payment system of the financial service Provider Stripe (Stripe, 510 Townsend Street, San Francisco, CA 94103, USA Attention: Stripe Legal) for the settlement of all payment services and cash flows. By registering on ExpertBox, the user expressly agrees to the possible ExpertBox monthly fee, the underlying pricing models and the following terms and conditions of payment and payment terms of Stripe. For the accuracy, completeness and security of the processes that are performed by Stripe, Go Consulted, and thus ExpertBox, assumes no liability.
In the event that a booking has been made incorrect, duplicate or unauthorized, Go Consulted can be contacted at [email protected] or [email protected] and a refund requested. If the Go Consulted or ExpertBox and / or Stripe terms and conditions are violated, the user may be denied the right of recourse. Go Consulted also reserves the right to post payments in this case or in the event of a breach of law.
5.1. Payment by credit card
The purchase of services published on ExpertBox by Providers is, depending on the Provider's information, subject to a fee and requires the customer to register on Go ConsultedExpertBox and to deposit a payment method which is limited to credit card payments for the time being. The credit card data is transmitted to Stripeusing the encryption technology Secure Socket Layer (SSL). The credit card information is stored at Stripeto prevent re-entry of the credit card data during further appointment-setting procedures. Strepe Go Consulted notes that Stripe Go Consulted's credit card information is neither registered nor stored.
For the successful booking of a consulting service, the solvency of the customer must be verified by the financial services Provider Stripe. This is done by a pre-authorization of the corresponding amount on the credit card, which may appear at short notice as a booking. However, the credit card will only be charged after the appointment has taken place or if a cancellation fee arises due to the Provider's cancellation policy. If the Provider rejects an appointment request, the customer's credit card will not be charged.
If the customer has made use of an appointment (which may also be shorter than the booked duration) or, according to the cancellation policy of the Provider, a cancellation fee, the agreed amount is due immediately after the conclusion of the call and will be charged immediately. Customers agree that Go Consulted acts as a limited collection agent and thus agrees to the deduction of the service fee by the financial services Provider Stripe.
In this context, the Provider mandates Stripe with the settlement of the money transfer, so with the collection of the agreed fee from the Stripecustomer account on their own Stripe business account and possibly the collection of Go Consulted ExpertBox service fee from their own Stripe business account to the Stripe account of Go Consulted.
By default, all amounts present on the Stripe business account will be transferred every 14 days to the bank account specified by the Provider at any desired US bank, provided that the above-mentioned 7-day deadline is met. At the request of the Provider, these payments may also be brought forward in compliance with the aforementioned deadline.
5.2. Return debit / payment default
Should there be a return debit, a default or an unauthorized use of the credit card or the Stripe customer account, Stripe asks the customer directly for payment. If there is still a payment default, the entire risk lies with the Provider. Go Consulted assumes no liability.
Any Provider who offers services on Go Consulted or via ExpertBox for a fee expressly agrees that this is done in the context of the independent activity in their own name and on their own responsibility. The Provider has the opportunity to provide a paid service, for which the customer pays a fee after completion of the agreed service. This payment structure compensates the Provider for all services provided by him, less any membership-linked ExpertBox service charge.
The Provider instructs Go Consulted to receipt for the particular service used by the customer, which is done on behalf of the Provider and includes the total amount including value-added tax (VAT payable by the Provider). The Provider receives this receipt directly after each booked time slot with successful transaction of service cost. The Customer receives a refunding total amount including value-added tax of his payment card and received credit note with transaction details IF it is allowed by cancellation policy booked service.
6.1. Cancellation of service provision by the Provider
If a confirmed date for a service provision by the Provider is canceled, service Provider returns service payment with no penalties or costs are incurred for the Provider.
6.2. Cancellation of service provision by the customer
If a deadline for a service provision by the customer is canceled in due time, the customer may be charged a cancellation fee. The Provider is only then entitled to charge any cancellation fee. The settlement of a cancellation fee is subject to the cancellation conditions of the decision of the Provider. The individual handling with cancellations is displayed in the profile of the Provider and is already visible to the customer before concluding a service contract. Thus, all risks related to any cancellation are known to both users.
Go Consulted accepts no liability for the quality, content, suitability, suitability and correctness of the service offered by Go Consulted ExpertBox and its Providers. Vendors are themselves responsible for the accuracy and legality of their specified content. The accuracy, timeliness and legality of this content can therefore not be guaranteed. To the extent permitted by law, Go Consulted assumes no responsibility for user-generated content, services offered and related damages.
Go Consulted points out that Providers are not checked for the existence of qualifications, degrees, business licenses or other approvals to offer their services through ExpertBox. Any claims due to incorrect information or non-existent qualifications are to be made against the Provider. The assessment of the competence of the Providers and the compliance with any advice given by suppliers are the sole responsibility of the customer. To the extent permitted by law, users hereby agree to bear the entire risk associated with the use of the services offered on Go Consulted ExpertBox
Go Consulted Expertox users are not entitled to Go ConsultedExpertBox services and features. Go Consulted Experts Box reserves the right to change or terminate functions, services and / or all activities on the platform at any time for any reason, if this is reasonable for the contracting party under the terms of the contract. Go Consulted makes no representations or warranties as to the reliability, punctuality, quality or suitability of the Go Consulted ExpertBox features and assumes no responsibility for the correct and error free use of the Services.
7.1. User Generated Content
Providers provide content about themselves that Go Consulted and thus ExpertBox may use and make it visible to otherusers, whereby the rights to user content remain the property of the respective user. By uploading content Providers such as text, photos, images, graphics, hyperlinks and videos, users grant Go Consulted and thus ExpertBox a worldwide, perpetual, irrevocable, transferable, royalty-free, sub-licensable license, and the right to publish, store and share other utilization of the user content via all Go Consulted and ExpertBox distribution channels and marketing formats without the separate request of the user's permission.
The Go ConsultedExpertBox platform and the content provided on Go ConsultedExpertBox are the property of Go Consulted and may be used by users solely for the purposes of the services offered on Go ConsultedExpertBox. For this, Go Consulted or Go ConsultedExpertBox grants its users a limited, non-exclusive and non-transferable license. The rights for Go Consulted or Go ConsultedExpertBox and their designs, layouts and program codes are owned exclusively by Go Consulted and licensed third parties. Go Consulted and Go ConsultedExpertBox each run a blog and publish content without warranty of scientific accuracy. Go Consulted also not liable for the content of external websites or hyperlinks linked to Go Consulted or Go ConsultedExpertBox or the associated social media channels.
Go Consulted always strives to achieve undisturbed as possible and proper use of ExpertBox ExpertBoxand all the associated features. The user acknowledges that shutdowns or malfunctions may occur for maintenance and repair work. Go Consultedtherefore assumes no responsibility for unrestricted access or availability of the Go Consulted or Go Consulted ExpertBox scope of services.
Go Consulted points out that any performance delays or outages may occur. Users hereby agree to indemnify Go Consulted and all of its officers, employees and contractors for all claims, claims, losses, liability, damages and costs (including attorney's fees) arising out of the use, receipt and offering of services offered throughExpertBoxExpertBox. This includes any claims for infringement or violation of the Terms by the user, the use of user-generated content and the infringement of third-party rights. Go Consulted shall not be liable for legal costs, costs incurred by the user for the lawyer's fees or the costs of publishing judgments, claims for damages or other claims of third parties;
The hereby described liability conditions do not restrict the consumer protection rights of the user as well as mandatory statutory provisions, the exclusion of which is not permitted by law.
The contractual relationship is concluded for an indefinite period, but can be terminated at any time without notice and without giving any reason individually by both parties (Go Consultedand users) in writing. Also for the premature termination of the contract entitle other material breaches of contract. A declared termination does not apply to services already used or dates already agreed and their possible payment obligation, depending on the stated cancellation condition.
The user agrees that his personal data, namely name, date of birth, address, telephone number and email address, if specified for the purpose of contract fulfillment and care of the user as well as for own advertising purposes of Go Consulted or ExpertBox, for example for the sending of offers, messages and newsletters (in electronic form), as well as for the purpose of indicating the existing or former business relationship (reference note) are automatically supported, stored and processed.
If the button "I would like to be informed about news and offers by ExpertBox via email" is activated during registration, the user agrees that electronic mail will be sent to him for advertising purposes until further notice. This consent can be revoked at any time in writing by email to [email protected] or [email protected]
Go Consulted respects the intellectual property rights of others individuals and legal entities.
Go Consulted at its discretion may disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, Go Consulted will respond expeditiously to claims of copyright infringement committed using the ExpertBox platform that identified in the notice to email [email protected] or [email protected]
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the ExpertBox Platform.
Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by notice - you will provide a comprehensive list of the copyrighted works that you claim have been infringed.
Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site and Application where such material may be found.
Provide your mailing address, telephone number, and, if available, email address.