General Terms and Conditions of Use
8 The Green STE A, Dover, Kent County, DE 19901, USA
Phone: + 1 302 56 50 146 , Email: [email protected] or [email protected] for the use of the Internet platform and IT solution ExpertBox.io.
As of 15 July 2020
Please read these terms carefully before accessing or using our services.
1.1. Subject matter of the General Terms and Conditions
The following General Terms and Conditions (hereinafter referred to as "GTC") contain the basic rules for the use of Go Consulted
The following General Terms and Conditions (hereinafter referred to as "GTC") contain the basic rules for the use of GO CONSULTED INC (hereinafter referred to as "GO CONSULTED"), which was found 8 The Green STE A, Dover, Kent County, DE 19901, USA , tax number EIN 84-432269, provided Internet platform ExpertBox.io (hereinafter "ExpertBox.").
The company Go Consulted operates the internet platform and IT solution ExpertBox, which offers service Providers various technical functions that facilitate the handling of appointments and billing. For the purposes of these terms and conditions, "user" as an override is any person who uses ExpertBox services or offers services via ExpertBox. "Provider" means a private or business user (natural or legal person) who offers a certain service on ExpertBox. "Customer" is a private or business user who uses offers through ExpertBox.
1.3. Validity of the GTC
For the use of the electronic payment system Stripe, which is used for the settlement of payment flows between the supplier and the customer as well as between the supplier and Go Consulted.
Although the terms used in this contract refer to natural persons only in masculine form, they refer to women and men in the same way. Go Consulted points out that these Terms and Conditions apply to any use of ExpertBox's services.
1.4. Changes to the Terms and Conditions
Go Consulted reserves the right to make changes or additions to the Terms and Conditions at any time. The latest version is always valid at the time of use, which is published on the website at https://expertbox.io/terms-of-use-for-expert and is available to users at any time
The user agrees to minor and reasonable changes to the terms and conditions - if these are objectively justified - too, in particular, the user agrees that the service offer, which was agreed upon conclusion of the contract, may change slightly. For minor changes Go Consulted does not undertake to inform the user.
However, if relevant changes are made, Go Consulted may make such changes with effect for the future if the user has been informed by email no later than two weeks prior to the coming into effect of the new terms and conditions. If a user does not agree to the changed terms and conditions, further use of ExpertBox is no longer possible and the user can delete his account. If the user uses the functions of ExpertBox nevertheless, the changed AGB apply as accepted.
1.5. Choice of law / jurisdiction
The contract and all derived reciprocal rights and obligations as well as claims between Go Consultedand users are subject to the USA law. The exclusive place of jurisdiction for all disputes arising from this contractual relationship is the court of competent jurisdiction for the headquarters of Go Consulted. Regardless, Go Consulted is entitled to sue the user at their general venue.
1.6. Contract language
The contract language is English
1.7. Severability clause
The invalidity of individual provisions does not affect the validity of the remaining terms and conditions.
1.8. Assignment / Transfer
Users agree that Go Consulted may assign or transfer this agreement, in whole or in part, to subsidiaries, affiliates, purchasers of their shares, businesses or assets, or a legal successor. If the user does not agree with this, this item can be negotiated individually, whereby a contact with Go Consulted by the user under [email protected] or [email protected] is required.
ExpertBox is primary service and content is the provision of an IT solution that enables customers to arrange and use third-party services. Since a service provided via ExpertBox is provided in direct relationship by the Provider, there are contracts for the respective service provision as well as rights, obligations and claims arising from a service provided exclusively between the Provider and the customer. ExpertBox acts merely as a Provider of technical assistance for appointment, messaging, videoconferencing, and payment. A successful use of a paid service via ExpertBox is charged to customers (see point 6 - terms of payment / fee).
Not scope of service is the assurance of the correctness or quality of the offerers and customers of ExpertBox. All information about published services and their Providers are provided by the Providers themselves and can not be reviewed by Go Consulted. Due to the transparency of the Provider profiles, the competencies according to the Provider's information are visible to the customer. Thus, the customer can judge the competence of the Providers on their own responsibility. Users acknowledge and agree that ExpertBox does not provide consulting services on its own and that all services published through ExpertBox are provided exclusively by independent third parties not employed by Go Consulted or a company affiliated with Go Consulted.
This description is intended to clarify that discussions between customers and Providers are not part of the contract, and therefore in principle do not trigger any legal consequences for the contractual relationship. The Provider is in the context of the service the sole contractual partner of the customer.Go Consulted has no knowledge of the scope and content of the services provided through ExpertBox. Any claims for defective service or other violations must be made against the Provider himself.
The use of ExpertBox is only permitted to persons over the age of 18 who have full legal capacity. Furthermore, the use of ExpertBoxExpertBox individuals and legal entities for both private use and for commercial use is permitted.
3.1. Establishment of the user account
3.2. Additional information required by the Provider
Comprehensive information is required for registration as a Provider, in particular first and last email address and password. Upon successful entry of all required data, the Provider sends a contract offer by selecting the "Sign Up" button. Go Consulted reserves the right to refuse the registration and thus the contract offer within 10 working days after submission without stating reasons, if the information is incomplete or the services offered do not correspond to the service spectrum of ExpertBox.
3.3. Completeness and timeliness of the data
Users are required to ensure that account information is always truthful, complete and up-to-date. Go Consulted points out that if the personal data is changed, the user is responsible for updating this data immediately. Should the user account data no longer be correct, complete and up-to-date; the payment method / payment data of the user is invalid or expired; or the information is incorrect, Go Consulted reserves the right to deny access to the functions of ExpertBox or terminate the contract with the user.
3.4. Obligations and rights of the user
The user is obliged to behave appropriately and in accordance with the terms and conditions and applicable laws. Go Consulted points out that users themselves are responsible for all activities on their account and therefore undertake to keep username and password safe at all times and to keep it strictly confidential.
Go Consulted reserves the right to block or delete customer accounts if the user violates the terms and conditions, the applicable law or otherwise inappropriate or misrepresents. The User agrees to use the services for lawful purposes only, not to incur any harassment, annoyance or inconvenience in any way or to discontinue user content that is offensive, libelous, vulgar, violent, obscene, pornographic, unlawful or otherwise are offensive. Furthermore, he undertakes not to transmit any data that violates the rights of third parties (eg personal rights, name rights, trademark rights, copyrights, etc.). Users have the option to notify users to Go Consulted ([email protected]) or ExpertBox ([email protected]) if they suspect that another user is violating any law or these Terms.
3.5. Additional duties and rights of the Provider
Go Consulted points out that the processing of services via video telephony is not suitable for all service groups and is also subject to legal restrictions. Thus, the practice of medicine, in particular the diagnosis or therapy for the relief of illness, suffering and bodily injury by any means of telecommunications is prohibited by law. The Provider therefore undertakes to inform the customer about the limitations of online coaching and to check before accepting a customer, but at the latest during the initial interview, whether their own professional qualifications or an online conversation in general for the achievement of the desired Goals is appropriate. If necessary, the Provider is obliged to refuse a customer or refer to an offline conversation.
The Provider can determine at what times, at what price and in what frequency services are offered. The Provider is only obligated to its availability if an appointment has been agreed and confirmed by the Provider himself.
By registering, the Provider assumes all responsibility for the content and presentation of its service offering via ExpertBox and to comply with the legal information obligations. In addition, the Provider is committed to provide only serious, professional and quality offers and not to make false, misleading or illegal advertising for its service. The Provider also assures that he has and has the necessary qualifications and competencies (professional qualifications, university degrees, training, etc.) to provide the service presented by ExpertBox itself.
3.6. Confidentiality and safety
Video communication technology is offered on ExpertBox. Through the WebRTC industry standard and AWS infrastructure, the video conversation is encrypted, with the access by third parties proving to be inadmissible and technically impossible. This also applies when using a public hotspot. By creating an account on ExpertBox, the user agrees that the e-mail address provided by the user is used for all correspondence with the user as well as for sending legally relevant messages
By creating an account on ExpertBox, the user agrees that the email address provided by the user is used for all correspondence with the user as well as for sending legally relevant messages. Users may send communications to Go Consulted or ExpertBox by email to [email protected] or [email protected]
Go Consulted points out that email addresses are never published by users and are never visible to other users. Any communication between the Provider and the customer is made via the communication channels provided via ExpertBox (video conference, Go Consulted messages), which can only trigger a message generated via Go Consulted or ExpertBox to the specified user email address.
The services offered via ExpertBox do not constitute a legally binding offer, but merely serve to present the Providers. After registration on ExpertBox a first contact with the respective service Provider or an appointment can already be made on the functions provided.
4.2. Service costs / duration of the service
The service costs are optional and individually determined by the Provider and are expressly announced to the customer before concluding the service contract. When sending an appointment request, the desired duration can be selected from the offer. The call can be canceled at any time, however, the Provider reserves the right to charge the costs for the entire, previously agreed call duration. All prices are, unless otherwise stated, including VAT.
The Provider is free to offer the first use of a service (the "first meeting") free of charge. Neither the Provider nor the customer are required to conduct follow-up discussions.
4.3. Video conference
After confirming the appointment, the service can be used at the agreed time window via the provided video conferencing function. For this, both Provider and customer must be logged on ExpertBox, whereupon a window for starting the conversation automatically appears. By selecting the "start conversation" button by the customer and the Provider, the video conference is started.
5.1 Go Consulted and thus the ExpertBox solution used a secured electronic payment system of the financial service Provider Stripe (Stripe, 510 Townsend Street, San Francisco, CA 94103, USA Attention: Stripe Legal) for the settlement of all payment services and cash flows. By registering on ExpertBox, the user expressly agrees to the possible ExpertBox monthly fee, the underlying pricing models and the following terms and conditions of payment and payment terms of Stripe. For the accuracy, completeness and security of the processes that are performed by Stripe, Go Consulted, and thus ExpertBox, assumes no liability.
In the event that a booking has been made incorrect, duplicate or unauthorized, Go Consulted can be contacted at [email protected] or [email protected] and a refund requested. If the Go Consulted or ExpertBox and / or Stripe terms and conditions are violated, the user may be denied the right of recourse. Go Consulted also reserves the right to post payments in this case or in the event of a breach of law.
The membership and service payment
We charge a monthly subscription fee based on the selected subscription plan.
Monthly subscription fee consists of 2 types of payments:
Subscription plan price. It is charged on the first day of your billing period.
For team workspaces, this price will be multiplied by the number of people on Provider`s team.
These are fees for extra services the Provider has been using during the past month.
Extra video call hours fee - If the Provider has exceeded video call hours limit, he/she will be charged for extra videoconference time used at a rate - $1 per video call hour.
Subscription upgrade, storage package upgrade, team seats upgrade
If the Provider has upgraded any of these features during the past month, we will recalculate the price according to the number of days remaining after the upgrade till the end of current billing period, and add the difference to the Provider`s payment.
If the Provider has downgraded any of these features during the current month, we will not recalculate the price according to the number of days remaining after the upgrade, and the subscription plan will change starting from the next billing period.
Due payment is charged on the first day of the next billing period if Provider has upgraded or been using extra services during the past month.
Due date for monthly subscription fee is calculated according to the following rule:
Subscriptions purchased on the 31st should always be billed on the last day of the following month, meaning the 29th for leap years in February.
Subscriptions purchased on the 30th or 29th, the 30th/29th of the following month respectively except for the last day of February.
If we aren't able to take a successful payment from Provider`s credit card on the date the payment is due, the Provider will receive an email that his/her ExpertBox monthly subscription payment failed.
We will keep trying to withdraw a monthly subscription fee daily until a successful attempt occurs. We will notify the Provider (account owner) and their team about each unsuccessful attempt to withdraw subscription fee by email during a month after the subscription fee was due. If the subscription fee hasn’t been charged within a month after overdue Provider’s payment, the account will be deactivated.
5.5. Return debit / default
If there is a return debit, a payment default or an unauthorized use of the credit card or the Stripe customer account, Stripe asks the customer directly for payment. If there is still a payment default, the entire risk lies with the Provider. Go Consulted assumes no liability.
5.3. Duties / taxation
The Provider is responsible for the correct taxation as well as the payment of tax, social or other charges and must bear them. If available, the Provider is required to provide a VAT identification number when registering to ensure accurate accounting. Go Consulted presupposes that Providers have a trade license for the activity offered and have themselves informed their own tax advisor about the correct taxation of services offered via Go Consulted.
The Provider can cancel subscription any time provided that there are no appointments scheduled in Provider`s workspace for the time range outside the current billing period. Otherwise, Provider will be required to cancel all such appointments prior to cancelling Provider`s subscription.
Provider`s subscription will be canceled upon reaching the end of the current billing period. If the Provider has used any extra features in the current billing period, the Provider will be charged due payment prior to subscription cancellation.
When the Provider`s due payment is charged, subscription is cancelled. Under these circumstances no data is deleted, which is why the Provider can renew subscription any time if the Provider changes his/her mind.
Go Consulted accepts no liability for the quality, content, suitability, suitability and correctness of the service offered by ExpertBox and its Providers. Vendors are themselves responsible for the accuracy and legality of their specified content. The accuracy, timeliness and legality of this content can therefore not be guaranteed. To the extent permitted by law, Go Consulted assumes no responsibility for user-generated content, services offered and related damages.
Go Consulted points out that Providers are not checked for the existence of qualifications, degrees, business licenses or other approvals to offer their services through ExpertBox. Any claims due to incorrect information or non-existent qualifications are to be made against the Provider. The assessment of the competence of the Providers and the compliance with any advice given by suppliers are the sole responsibility of the customer. To the extent permitted by law, users hereby agree to bear the entire risk associated with the use of the services offered on ExpertBox.
ExpertBox users are not entitled to ExpertBox services and features. ExpertBox reserves the right to change or terminate functions, services and / or all activities on the platform at any time for any reason, if this is reasonable for the contracting party under the terms of the contract. Go Consulted makes no representations or warranties as to the reliability, punctuality, quality or suitability of the ExpertBox features and assumes no responsibility for the correct and error free use of the Services.
7.1. User Generated Content
Providers provide content about themselves that may be used by Go Consulted and thus ExpertBox and made available to other users, with the rights to user content remaining the property of the respective user. By uploading content Providers such as text, photos, images, graphics, hyperlinks and videos, users grant Go Consulted and thus ExpertBox a worldwide, perpetual, irrevocable, transferable, royalty-free, sublicensable license, and the right to publish, store and share other utilization of the user content via all Go Consulted and ExpertBox distribution channels and marketing formats without the separate request of the user's permission.
The ExpertBox platform and the content provided on ExpertBox are the property of Go Consulted and may be used by users solely for the purposes of the services offered on ExpertBox. For this, Go Consulted or ExpertBox grants its users a limited, non-exclusive and non-transferable license. The rights for Go Consulted or ExpertBox and their designs, layouts and program codes are owned exclusively by Go Consulted and licensed third parties. Go Consulted and ExpertBox each run a blog and publish content without warranty of scientific accuracy. Go Consulted is also not liable for the content of external websites or hyperlinks linked to Go Consulted or ExpertBox or the associated social media channels.
Go Consulted always strives to achieve undisturbed as possible and proper use of ExpertBox ExpertBox and all the associated features. The user acknowledges that shutdowns or malfunctions may occur for maintenance and repair work. Go Consulted therefore assumes no responsibility for unrestricted access or availability of the Go Consulted or Go ConsultedExpertBox scope of services.
Go Consulted points out that any performance delays or outages may occur. Users hereby agree to indemnify Go Consulted and all of its officers, employees and contractors for all claims, claims, losses, liability, damages and costs (including attorney's fees) arising out of the use, receipt and offering of services offered through ExpertBox ExpertBox. This includes any claims for infringement or violation of the Terms by the user, the use of user-generated content and the infringement of third-party rights. Go Consulted shall not be liable for legal costs, costs incurred by the user for the lawyer's fees or the costs of publishing judgments, claims for damages or other claims of third parties;
The hereby described liability conditions do not restrict the consumer protection rights of the user as well as mandatory statutory provisions, the exclusion of which is not permitted by law.
The contractual relationship is concluded for an indefinite period, but can be terminated at any time without notice and without giving any reason individually by both parties (Go Consulted and users) in writing. Also for the premature termination of the contract entitle other material breaches of contract. If a Provider has already transacted transactions via the electronic payment service Stripe, the collected credit from the eWallet will be paid out to the specified bank account of the Provider prior to termination / deletion of the user account.
The user agrees that his personal data, namely name, date of birth, address, telephone number and email address, if specified for the purpose of contract fulfillment and care of the user as well as for own advertising purposes of Go Consulted or ExpertBox, for example for the sending of offers, Messages and newsletters (in electronic form), as well as for the purpose of indicating the existing or former business relationship (reference note) are automatically supported, stored and processed.
If the button "I would like to be informed about news and offers by ExpertBox via email" is activated during registration, the user agrees that electronic mail will be sent to him for advertising purposes until further notice. This consent can be revoked at any time in writing by email to [email protected] or to [email protected]
Go Consulted respects the intellectual property rights of others individuals and legal entities.
Go Consulted at its discretion may disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, Go Consulted will respond expeditiously to claims of copyright infringement committed using the ExpertBox platform that identified in the notice to email [email protected] or [email protected]
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the ExpertBox Platform.
Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by notice - you will provide a comprehensive list of the copyrighted works that you claim have been infringed.
Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site and Application where such material may be found.
Provide your mailing address, telephone number, and, if available, email address.
You can reach us under the following contact details: